Privacy Policy

Last updated: March 2026

Elis Fleet Solutions ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website at elisfleetsolutions.com, how we use it, and your rights regarding your information.

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1. Information We Collect

Information you give us directly

When you use our online booking form, we collect:

• Your name
• Your phone number
• The service you're requesting
• Your preferred appointment date and time
• Your location (road service requests only)
• Any notes or details you include voluntarily

We do not collect payment information through this website. All payments are handled in person at the shop.

Information collected automatically

When you visit our website, we may automatically collect:

• Pages you visited and how long you stayed
• How you found our site (search engine, social media, direct)
• Your general location (city/region level — not your precise address)
• Device type and browser
• Clicks on phone number links and booking buttons

This data is collected through Google Analytics 4 and is used only to understand how to improve our website.

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2. How We Use Your Information

We use the information you provide to:

• Confirm and manage your service appointment
• Contact you about your booking (call or text)
• Send you an appointment confirmation
• Notify you of any changes to your appointment

We do not:

• Sell your information to third parties
• Send unsolicited marketing emails or texts
• Share your information with advertisers
• Use your information for any purpose other than your service appointment

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3. Data Storage

Booking information is stored securely in Airtable, a cloud-based database service. Airtable is SOC 2 Type II certified and stores data on AWS infrastructure in the United States. You can read Airtable's privacy policy at airtable.com/privacy.

We retain your booking information for up to 2 years for service history purposes, after which it is deleted.

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4. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use our website. Google Analytics uses cookies — small text files stored in your browser — to track anonymized usage data. This data does not identify you personally.

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

We do not use advertising cookies, tracking pixels, or retargeting cookies on this website.

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5. Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your booking records
• Withdraw consent for us to contact you

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

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6. Terms of Service

Use of our website

By accessing elisfleetsolutions.com, you agree to use the website only for lawful purposes and in a way that does not infringe the rights of others.

Booking appointments

Online appointment requests are not confirmed until you receive a direct confirmation from us by phone or email. We reserve the right to decline any booking request.

Service warranty

In-shop repairs are covered by our 90-day / 30,000-mile warranty. This warranty covers parts and labor for the specific repair performed. It does not cover pre-existing conditions, damage caused by continued operation after a problem was identified, or customer-supplied parts.

Limitation of liability

Elis Fleet Solutions is not liable for any indirect, incidental, or consequential damages arising from the use of this website or from any delay or failure in providing service.

Changes to these terms

We may update this Privacy Policy and Terms of Service periodically. The date at the top of this page reflects the most recent update. Continued use of our website after changes constitutes acceptance of the updated terms.

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